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TROUBLE SETTING UP OUTLOOK 2016 FOR COMCAST EMAIL HOW TO
TROUBLE SETTING UP OUTLOOK 2016 FOR COMCAST EMAIL PC

If you found this article helpful please leave us a quick comment below so we can see how many users this is affecting. It seems the way they are trying to intercept the outbound email was affecting the encryption. Unfortunately, we have to blame this one on Avast. We recommend completely disabling Mail Shield which instantly solved our problems around the outbound emails. Once you get there you will see that Avast is scanning outbound and inbound emails. You then need to scroll down all the way to the bottom which makes its even harder to find these settings. We took a closer look at the Avast settings and noticed that there were a few extra features installed focused around mail scanning.Īs shown above you have to click Settings, then Protection, then Core Shields. We personally installed Avast anti-virus (free version) which we use on our customer computers all the time with almost no issues. We then tried monitoring the traffic and we noticed that Avast, the anti-virus product on the computer was monitoring the port in question. We tried deleting the entire mail file in Outlook and creating a brand new profile, also with no luck.

Authentication: Type in your Comcast username and passwordĪs mentioned we triple checked the settings above and tried several encryption options as the error message suggested but there was no luck.

Outgoing Mail Server Port Number: 587 (SMTP).

Incoming Mail Server Port Number: 993 with SSL ON.

When your program asks you to set up your email, use these settings to connect your Comcast email: Here are the instructions below in a nutshell. You can find the official Xfinity settings for email on the Comcast website. We of course triple checked our mail server settings in Microsoft Outlook. We saw a few variations of this but generally it was some kind of encryption type error. Here is another example of the outbound email failure What We Tried to Fix the Outbound Email Problem The message box we received in Outlook looks something like this The message could not be sent because the connection to Outgoing server (SMTP) timed out. The message received upon delivery to Comcast Xfinity servers was something like: This is a bit odd because most times email in both directions is often impacted. Once we disconnected they would send an email a few hours later and the outbound email would fail.

TROUBLE SETTING UP OUTLOOK 2016 FOR COMCAST EMAIL PC

Even worse, every time we connected to their PC we would send a test email and it worked almost every time. The issue was a user who was struggling to use Microsoft Outlook (version 2019 in this case) to send email via and was getting intermittent errors connecting to the server for outbound email. Unable to Send Email with Microsoft Outlook

So we thought we would write a blog post in hopes of helping someone out.

TROUBLE SETTING UP OUTLOOK 2016 FOR COMCAST EMAIL HOW TO

We saw countless articles that were also to diagnose the same issue but very little info on how to solve the problem. We recently ran into an issue that was EXTREMELY difficult to diagnose. We of course use Google religiously to look up additional info if we don’t know the answers off the top of our head. Some are simple virus removal and some are complex technical problems that take several hours to diagnose and fix. At Boxaid we see countless technical problems every day.